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IT Consulting & Support Services

At Nakoda Infotek, our expert consulting and support services are designed to help businesses make informed technology decisions, reduce risks, and optimize IT performance. We provide end-to-end support—from strategic planning to hands-on execution—ensuring technology works as a growth enabler, not a challenge.

IT Consulting Services

  • IT Infrastructure Assessment & Gap Analysis: Detailed evaluation of existing IT systems and identification of improvement areas
    Example: Conducted a full infrastructure audit for a mid-sized manufacturing company, resulting in a 40% boost in network performance.
  • Technology Planning & Roadmapping: Long-term IT strategy aligned with business goals
    Example: Designed a 3-year IT transformation roadmap for a Banking client transitioning to cloud-based systems.
  • Cloud Readiness & Migration Planning: Expert guidance on moving workloads to AWS, Azure, or private cloud
    Example: Migrated an on-premise ERP system to Microsoft Azure for a construction firm, improving uptime and accessibility.
  • IT Compliance & Risk Management: Ensuring adherence to industry standards
    Example: Helped a public sector client with IT compliance documentation for internal audits and government standards.
  • Disaster Recovery & Business Continuity Consulting: Planning for system resilience and zero data loss
    Example: Designed a full DR solution for a banking client including offsite backups and failover systems.

Support Services

  • Helpdesk Services (L1–L3): Fast, effective technical support through phone, email, or remote access
    Example: Provided round-the-clock helpdesk support to a multi-branch private sector client, resolving 90% of issues on first contact.
  • Remote & Onsite IT Support: Troubleshooting, diagnostics, and resolution for hardware, software, and network issues
    Example: Deployed onsite support engineers at a government office for daily IT operations and escalations.
  • Server, Network & Endpoint Support: Continuous monitoring and maintenance to avoid downtime
    Example: Managed server uptime for a data center with monthly performance reporting.
  • Patch Management & System Updates: Keeping systems secure and up to date with regular patches and fixes
    Example: Implemented automated patch deployment for a healthcare client, reducing vulnerabilities by 80%.
  • IT Asset Lifecycle Support: Installation, configuration, upgrades, and decommissioning of IT assets
    Example: Managed rollout of 300+ laptops with full imaging and setup across five client locations.

Why Partner With Nakoda Infotek?

  • 15+ years of IT expertise across industries
  • Team of certified engineers and consultants
  • Customized support models (onsite, remote, hybrid)
  • Proactive, SLA-driven support and monitoring
  • Trusted by 1500+ clients for reliable and strategic IT guidance