FMS Offerings & Examples:

• Onsite Resident Engineers: Skilled IT professionals stationed full-time at client locations to manage day-to-day IT operations
  Example: Deployment of resident engineers at a pharmaceutical company’s head office for hardware/software support and maintenance.
• Remote Helpdesk Support: Centralized support via phone, email, or remote tools for issue tracking and resolution
  Example: Providing Tier 1 and Tier 2 support for a multi-branch manufacturing client through our centralized service desk.
• Preventive Maintenance Services: Scheduled health checks of IT infrastructure to reduce downtime and extend hardware lifespan
  Example: Quarterly audits and patch management for a public sector data center.
• Asset Management & Inventory Control: Complete tracking and reporting of IT assets, warranties, and license renewals
  Example: Managing and tagging over 1000+ IT assets for a leading construction firm.
• System Updates & Patch Management: Regular OS and software patching to minimize vulnerabilities Example: Monthly patch cycles and compliance reporting for a banking client.
• Vendor Coordination: Acting as a single point of contact for coordination with OEMs and service vendors
  Example: Managing AMC and SLA compliance for third-party firewall and UPS systems.